The process

Laundry sorted in three steps

Four if you count us knocking on your door. Here's exactly what happens from booking to delivery.

1

Book online

Fill in the enquiry form with your postcode, the service you need, and when you'd like us to come. We'll confirm your slot by email, usually within a couple of hours during working hours. There's no account to create and no minimum commitment — a one-off collection is perfectly welcome. If you're not sure whether you need wash & fold or dry cleaning, just describe what you've got and we'll advise.

2

We collect

Our driver arrives within your chosen two-hour window and takes your items away in sealed, reusable bags. You don't need to sort or pre-treat anything — just hand it over. Everything is logged and tagged against your booking reference on the spot, so nothing gets mixed up with anyone else's order. If you can't be in, we can arrange collection from a concierge or a safe location.

3

Clean and care

At our facility, every item is sorted by fabric, colour and care label before anything touches water. Everyday laundry is washed with eco-friendly, hypoallergenic detergents. Dry cleaning goes to our specialist team. Anything that needs pressing is hand-finished rather than machine-only, because that's the difference you can actually see in a collar. Stains are treated individually before the main wash.

4

We deliver

Your items come back within 48 hours as standard — folded and bagged, or on hangers in protective covers, depending on the service. You pick the return slot when you book, and you'll get a message when the driver is on the way. If something isn't right, tell us within 48 hours of delivery and we'll put it right at no charge.

Coverage

Where we collect

We cover every London zone. Enter your postcode on the contact form and we'll confirm your nearest collection window.

Central London

EC1–EC4, WC1–WC2, W1, SW1

North London

N1–N22, NW1–NW11

South London

SE1–SE28, SW2–SW20

East London

E1–E18, IG1–IG11

West London

W2–W14, TW1–TW14, UB1–UB10

Questions

Things people ask us

What times do you collect?

We run collections Monday to Saturday, 8am–7pm, in two-hour windows. Evening slots after 5pm are our busiest, so book those a day or two ahead where you can. Sunday collections aren't currently available.

Do I need to provide bags?

No. Our driver brings sealed, reusable collection bags on your first visit, and you keep them for future orders. Dry cleaning comes back on hangers inside protective covers — those covers are recyclable and we'll take them back on your next collection if you'd rather not bin them.

What happens if something is lost or damaged?

Every item is tagged against your booking reference when we collect it, which makes losses extremely rare. If something does go missing or comes back damaged, raise it with us within 48 hours of delivery and we'll investigate immediately. We're fully insured, and we'll either resolve it directly or compensate you in line with our booking terms.

What detergents do you use?

Eco-friendly, biodegradable and hypoallergenic detergents as standard, on every wash, at no extra cost. If you have a specific allergy, a fabric that needs particular treatment, or you'd prefer fragrance-free, tell us when you book and we'll flag it on your order.

Can you set up a business account?

Yes. Business accounts include a dedicated account manager, scheduled recurring collections, priority turnaround and consolidated monthly invoicing. Pricing is built around your volume and frequency rather than the standard per-item rates. Get in touch with your requirements and we'll put together a quote.

How do I cancel or reschedule?

Email us or reply to your confirmation at least four hours before your collection window and we'll move or cancel it free of charge. Cancellations inside that window may incur a call-out fee, which we'll always tell you about before charging.